Beyond AI: Balancing Artificial Intelligence with a Human Touch
We’re proud to share that Michael Kairios, MHRM, SHRM-CP, a valued member of our team, was recently featured in HBMA RCM Advisor for his thought leadership on the evolving role of artificial intelligence in today’s workplace. Michael explores how organizations can responsibly adopt AI while preserving the human judgment, empathy, and ethical reasoning that drive long-term success. This article was originally published on the Healthcare Business Management Association (https://www.hbma.org/).
There is no question that artificial intelligence (AI) is reshaping how businesses operate, make decisions, and engage their people. Its rise has been rapid; automation tools can now screen resumes, predictive analytics can help inform workforce planning, and algorithms can draft integral communications once crafted by hand. AI can go so far as to handle the simpler aspects of the day, such as crafting our emails and performing essential administrative tasks. Many business leaders view AI as the next great accelerator of efficiency and innovation, and it most certainly aims to be.
Recent data underscores how fast that shift is happening: according to a 2025 Gallup Poll, the proportion of U.S. employees who say they use AI “a few times a year or more” has nearly doubled from 21% to 40% in just two years.¹ In industries such as technology, professional services, and finance, that figure climbs even higher, signaling that AI has moved beyond experimentation and into everyday business practices.
Yet, amid the ever-growing implementation and progress of technology in business, one thing has remained a constant success tool: the human touch. For decades, successful businesses have thrived not only because of data or tools, but because of the human judgment, empathy, and ethical reasoning that shape every decision. AI may amplify productivity, but we are likely a long way off from it genuinely replicating emotional intelligence, context, or conscience, all of which sit at the core of effective leadership and organizational success. The challenge for modern businesses is not whether to adopt AI, but how to integrate it without losing the distinctly human qualities that make work meaningful and successful.
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